In this role you will be responsible for coordinating the despatch of international and domestic shipments, working closely with Couriers, Freight Forwarders and Sales to respond swiftly to issues regarding deliveries. You will be part of the shipping team working in compliance with CAA regulations to export Known Cargo.
Hours: Monday to Friday (37.5 per week)
Job Types: Full-time, Permanent
Location: Canford Audio Limited, Elliott House, Crowther Road, Washington, NE38 0BW, UK
Main Role and Responsibilities
- Coordinate carrier collections for all modes of transport, including, Road, Sea, and Air ensuring timely and efficient despatch.
- Investigating late, delayed, lost, and damaged deliveries and working closely with customer service, providing resolution to customer satisfaction.
- Facilitating claims with couriers and freight forwarders.
- Ensure proof of export is obtained, properly documented, and filed in compliance with shipping regulations.
- Provide accurate and timely freight quotations.
- Preparation of shipping documentation and keeping up to date with country requirements
- Handling inbound telephone calls from couriers and customers addressing queries professionally and efficiently.
- Clearance instructions for imports and consulting with warehouse to schedule deliveries.
- Maintaining and update Shipping database, ensuring all records are accurate and current.
Skills / Competencies
- Proficient in Microsoft software applications
- Professional telephone manner with excellent verbal communication skills.
- Strong Team player with the ability to meet targets and prioritise tasks effectively.
- Exceptional communication and interpersonal skills, fostering strong working relationships.
- Ability to organise workloads effectively to complete within department KPIs.
- Proactive and enthusiastic, with the willingness to learn and develop.
Qualifications / Experience Required
- GCSE’s grade A - C / 9 - 4 for Maths and English.
- Experience in a Shipping or logistics role
Benefits
- Company pension
- On-site parking
- Health & wellbeing programme
- Free flu jabs
- Sick pay
- Bereavement leave
- Gym membership
- Company events