Updated: 17th Nov 2020
Service during Coronavirus (COVID-19)
Canford remains open for business. We continue to monitor the situation and will take all necessary steps in line with government and World Health Organisation (WHO) guidelines to ensure the wellbeing of our staff. Any changes to our usual level of service will be detailed here.
Ordering
Please continue to order as usual. While our phone lines remain open, we are operating with a reduced number of sales staff who are working remotely so please communicate with us by email or place your order on the website where possible.
Delivery
Express delivery services are still available to Europe. However, our carriers have suspended their service level guarantees and advised us that they will be provided on a "best efforts" basis. If the courier fails to meet a next day or timed next day service we cannot refund any delivery/freight charges. At the present time we have not seen any disruption to service levels but please be aware of this when choosing a delivery service.
Delivery address availability & back orders
When placing an order please ensure that there will be someone available at the delivery premises to receive the order. We appreciate that this is a rapidly changing situation with regards to staff availability and local restrictions in different parts of the world so it may not always be possible. In the event that you become aware that a delivery cannot be received please contact us as soon as possible.
Lead times
Where products aren't available from stock, the lead times we quote are based on historical averages that don't take account of local restrictions in place on our suppliers and disruption to global shipping operations. We continue to work with our suppliers to ensure continuity of supply and will advise you of any changes to expected delivery dates for your orders.